Support for Kernaim

Job Description

Kernaim is currently seeking new staff in the positions of support or moderators. Your primary responsibilities will involve responding to pre-sales inquiries and addressing user tickets. Your role will also entail assisting our customers in navigating troubleshooting guides and resolving their technical problems. Additionally, you will be responsible for explaining features to novice users and aiding them in configuring our software. Beyond that, you will play a crucial role in moderating our private chats, ensuring a respectful and spam-free environment. Your input and contributions are valuable to us, so we eagerly await your response !

What You'll Do ?

Reply to presales questions.
HWID reset and game swap.
Solve customers issues.
Help users to follow the troubleshoot guide.
Ensure customer satisfaction.

What You'll Need ?

Patience.
Professionalism and seriousness.
A previous experience in customer support.
Love helping people.
Good communication and collaboration skills.

What We Offer ?

Work from home and get free key on every games (as long as you work with us).
A unique opportunity to join a team of enthusiasts who are leading the market.
Opportunities for professional growth and development within the company.
Improve your skills, learn new things and work with passionate people.
Joining an extremely well known project with an active community.